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REB
1200 Troubleshooting
I purchased a refurbished REB 1200. Is the registration process the same as that for a new unit?
The
screen on my REB 1200 locked up. What can I do?
The
icons and menus on my screen don't seem to be as sensitive as they once
were. What can I do?
When
I try to register my REB 1200 or connect to the Online Bookshelf, I
get a connection failed or unsuccessful message. Why do I get this message?
I
connected to the eBook Network and a feature update alert appeared on the
screen of my REB 1200. Do I need to let it update at this time?
My
area code recently changed and there does not seem to be a local number
for me to use in accessing my Online Bookshelf account. What should
I do?
I
have forgotten my password for my REB 1200 and I need to update my account
information. What should I do?
I
have forgotten the passcode to my credit card information stored on
my REB 1200. What should I do?
I purchased a refurbished REB 1200. Is the registration process the same as that for a new unit?
If you purchased a used or refurbished REB 1200, check to see if it is registered by doing the following:
1.) Press the Menu button to turn on the eBook.
2.) Press the Bookshelf button.
3.) Press the Menu button again.
4.) Tap Info on the dropdown menu.
5.) If you see a name and user ID, please call Customer Service at (800) 386-7389.
6.) If you see the words Not Registered, proceed with the registration process.
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The
screen on my REB 1200 locked up. What can I do?
If the screen on your REB 1200 locks up, the suggested course of action
is a complete power down of the eBook. Close the cover of your REB 1200
for a minute, and this should return the screen to normal. If the
screen is still locked, close the cover of your REB 1200 and open the
battery compartment. Make sure there is no red light at the edge of
the battery compartment. Remove the battery for a few minutes. After
you reinsert the battery and close the compartment, turn on your REB
1200 and the screen should be restored to a normal state.
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The
icons and menus on my screen don't seem to be as sensitive as they once
were. What can I do?
If
the icons don't seem as sensitive, a realignment of the touch screen
may be necessary. To realign the touch screen, make sure the REB 1200
is turned off. Hold down the left side
of the page switch and while holding, press the Menu button
at the top of the REB 1200 to turn on the unit. You should press the
Bookshelf button if the eBookshelf does not appear on the screen. Press
the Menu button again and in the dropdown menu tap Info. In the top right
corner of the screen, tap the word "more"
inside the oval and on the next dropdown menu, tap the word "align"
inside the oval. A large X will appear in the upper left corner of the screen. Follow the instructions to press on the center
of the X until it beeps and the next letter X appears on the screen.
You will be asked to tap the center of the X in several places around
the screen until the realignment is completed.
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When
I try to register my REB 1200 or connect to the Online Bookshelf, I
get a connection failed or unsuccessful message. Why do I get this message?
You may have received this message because your modem setting was not
correct for your current location. To check your modem setting, turn
on your REB 1200 and press the Bookshelf button. Tap Settings on the
eBookshelf, then tap Phone Connection. Be sure the dialing prefix is
correct, then tap Go to Bookstore (at the bottom of the page). If you are still unable to connect,
contact Customer Service at (800) 386-7389.
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I
connected the eBook Network and a feature update alert appeared on the
screen of my REB 1200. Do I need to let it update at this time?
This alert gives you the option of updating now or later. It is
preferable to update when you receive the alert to ensure continued
access to the eBook Network and take advantage of new and improved features.
If you decide to tap Cancel, the update alert appears again in 24 hours
and continues to appear until you update the software.
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My
area code recently changed and there does not seem to be a local number
for me to use in accessing my Online Bookshelf account. What should
I do?
In this case, your REB 1200 should have dialed our 800 number when
it could
not locate a local number for you. If your REB 1200 did not dial an
800 number, please contact Customer Service at (800) 386-7389.
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I
have forgotten my password for my REB 1200 and I need to update my account
information. What should I do?
If
you have forgotten your password, you will need to contact Customer
Service at (800) 386-7389.
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I
have forgotten the passcode to my credit card information stored on
my REB 1200. What should I do?
If you forget your passcode that protects the credit card information
on your REB 1200, you can change the passcode. To do this, press the Bookshelf
button, tap Passcode, then tap Forget. You will be allowed
to enter a new passcode at this time.
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